Terms & Conditions
Welcome to herbalshifa.co.uk! These terms and conditions govern your use of our website and the services we offer. By accessing and using this website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use our website.
1. General
— Herbalshifa.co.uk is an online retailer specializing in organic and herbal supplements made entirely from plant-based ingredients.
— The website and the services we offer are only available to individuals who are 18 years or older and who can form legally binding contracts under applicable law.
— You must provide accurate, complete, and current information when ordering from our website.
2. Products and Disclaimer
— We offer a variety of herbal organic products on our Website. We do our best to provide accurate descriptions and information about our Products. However, we cannot guarantee that all information is entirely accurate or error-free.
— Our herbal products are designed to support and enhance your overall well-being. Our herbal supplements are intended to support your overall health and well-being. While they may help manage certain health conditions, we cannot claim to cure or treat any diseases.
— Always consult with a qualified healthcare professional before using any herbal products, especially if you are pregnant, nursing, or have any underlying health conditions.
3. Ordering
— By placing an order through our website, you make an offer to purchase our products. All orders are subject to availability and acceptance by us.
— We reserve the right to refuse or cancel any order for any reason at any time, including but not limited to product availability, price error, or fraud suspicion.
— Once an order is placed, you will receive an email confirmation with the order details. This confirmation does not guarantee the acceptance of your order.
— All orders must be paid in full before they are processed. We accept various payment methods, including credit/debit cards, PayPal as specified on our website.
— Once an order has been placed, modifications or cancellations may not be possible. Please contact customer service as soon as possible if you need to make changes.
— All prices and availability of products are subject to change without notice.
— For bulk orders or wholesale inquiries, please contact our sales team for more information and potential discounts.
— We understand that placing an order is an important step toward receiving your desired product. However, there may be unforeseen circumstances that may require us to cancel your order before dispatching the goods. We reserve the right to cancel your order in the following situations:
- The product is no longer in stock, and we are unable to restock it within a reasonable timeframe.
- The product fails to meet our quality standards during our final inspection.
- We are unable to process your payment for the order due to technical or other issues.
In such cases, we will notify you promptly and issue a full refund for the amount paid. We apologize for any inconvenience this may cause and appreciate your understanding.
4. Pricing and Payment
— All prices listed on our website are in GBP and include VAT.
— We reserve the right to change prices at any time without notice.
— We accept payment through PayPal, Debit Cards, and Credit Cards, Payment must be made at the time of placing the order.
— All payments for product must be made in advance before We can dispatch the products to you.
— If your payment method is declined, we will attempt to contact you to resolve the issue. If we are unable to reach you or the issue cannot be resolved, your order may be canceled.
— We do not store your payment details on our website.
— Any fraudulent or unauthorized use of payment methods will be reported to the appropriate authorities.
5. Delivery
— Our aim is to send out your order within 24 hours of receiving it. Please note that orders must be placed before 2 pm, as we dispatch Monday to Friday before 2 pm. Our dispatch services are not available on weekends due to the closure of delivery services.
— We aim to provide you with the best possible service. Please note that delivery times may vary depending on your location and the delivery option you select. We use Royal Mail 24 Hours Tracked and Royal Mail 48 Hours Tracked for all our orders. Typically, you can expect to receive your order within 1 working day if you select Royal Mail 24 Hours Tracked, or within 2 working days if you select Royal Mail 48 Hours Tracked.
— Delivery may take longer if you live in a remote area or during busy times like holidays. Rest assured, we will do our best to get your order to you as quickly as possible.
— We are not responsible for any delays or failures in delivery caused by factors outside our control, such as postal strikes or delay by Royal Mail delivery guy.
— If you haven’t received your order, please wait 7 days before we resend it. In rare cases, Royal Mail may take up to a week to deliver. If you have any concerns, you can contact us via email or WhatsApp, and we will help resolve the issue.
— Please make sure the delivery address you give us is correct and complete. If you give the wrong address and your order gets sent back to us, we will only refund the price of the product — not the delivery cost. We will refund you after we receive the parcel back.
— It is the customer’s responsibility to ensure someone is available to receive the delivery at the specified address. Sometimes, if no one answers the door, the Royal Mail delivery person may leave the parcel with a neighbour or place it in a bin, garden, or another safe place. In some cases, they may leave a red card note with instructions on how to reschedule the delivery or where the parcel has been left. Please check around your property carefully before contacting us.
— In cases where the customer did not open the door, was not present to receive the package, or any other failures in delivery due to the customer’s actions, we are not responsible for the non-delivery of the package.
6. Returns and Refunds
— We understand that circumstances may arise where you may need to cancel your order before it’s dispatched. If you wish to cancel your order before the products have been dispatched, you can contact us by telephone or email, and we will gladly assist you with the cancellation process. Please note, Refunds typically take 5-10 business days.
— If you get damaged or wrong items because of our delivery mistake or incorrect description, you can exchange them for the correct ones or ask for a refund for the wrong items.
— If you choose to return items you’ve purchased simply because you’ve changed your mind, please be aware that our Terms and Conditions do not allow for refunds in such cases.
7. Intellectual Property
— The content on our website, including but not limited to text, images, logos, and trademarks, is owned by us or our licensors.
— You may not use, reproduce or distribute any content of our website without our express written permission.
8. Limitation of Liability
— Disclaimer: We at Herbal Shifa strive to provide the highest quality herbal organic medication and supplements. However, it’s important to understand the limitations associated with these products.
— Medical Advice: The information provided on our site, including product descriptions and any content shared through our social media channels, is for informational purposes only and should not be construed as medical advice. Always consult with a qualified healthcare specialist before using any herbal medication or supplement, especially if you are pregnant, nursing, have a pre-existing medical condition, or are taking any medications.
— Product Suitability: We describe our products to the best of our ability based on their ingredients and traditional uses. However, individual results may vary. We cannot guarantee the effectiveness or safety of any product for your specific needs. It’s important to do your own research and consult with a healthcare provider to determine if a product is right for you.
— Liability: We shall not be liable for any damages arising from the use or misuse of our products. This includes, but is not limited to, any adverse reactions, side effects, or interactions with other medications.
By using our website and purchasing our products, you acknowledge and agree to these limitations of liability.
9. Governing Law:
— These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
— Any disputes arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of England
Contact Us
— If you have any questions about these Terms, please contact us by using our contact form on the website.
